Privacy Policy

At oed-uk.com, we are firmly committed to safeguarding your privacy and protecting the personal data you entrust to us. This Privacy Policy outlines how we collect, use, disclose, and retain personal data in compliance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and the California Consumer Privacy Act (CCPA), where applicable.

1. Commitment to Privacy and Data Protection

Your privacy matters to us. We process your personal data with transparency, fairness, and accountability. oed-uk.com is dedicated to protecting your information through robust privacy practices, technical safeguards, and legal compliance across the jurisdictions in which we operate.

2. Scope of Policy and Role of Data Controller

This Privacy Policy applies to all personal data collected through your use of our website, oed-uk.com, and any associated services or contact forms. oed-uk.com, operated by OED UK Ltd, acts as the Data Controller for all data collected via this website and related communications. As Data Controller, we determine the purposes and means of processing your personal data.

3. Categories of Data We Process

We may collect and process the following categories of personal data, depending on your interaction with our site or services:

– Usage Data: Includes information about how you use our website, such as IP address, browser type, operating system, geographic location, page views, and duration of visits.

– Account Data: Information provided when creating an account or signing up for services, including your name, postal address, phone number, and email address.

– Profile Data: Includes preferences, order history, user behavior on the site, feedback, and communications with us.

– Communication Data: Includes contents of emails, chat conversations, support or enquiry messages, and related correspondence history.

– Technical Data: Includes device-specific information such as your hardware model, operating system version, network and connection information, and settings configurations.

– Transaction Data: Includes payment information, billing history, shipping addresses, and other details concerning goods or services you purchase or receive from oed-uk.com.

– Preference Data: Includes your communication preferences, consents to marketing, and areas of interest related to products and services.

4. Legal Bases for Processing Personal Data

We process your personal data under the following legal bases, as permitted under GDPR and similar legislation:

– Contractual Necessity: To fulfill obligations under a contract, such as delivering goods or services you have purchased.

– Consent: Where you have explicitly consented to the processing of your data, such as for marketing communications. You may withdraw your consent at any time.

– Legitimate Interests: For purposes such as fraud prevention, improving our site, or communicating with customers, where those interests are not overridden by your data protection rights.

– Legal Obligation: To comply with applicable legal, tax, and regulatory obligations.

5. Your Rights

Under the applicable data protection laws, you have the following rights:

– Right of Access: To request a copy of the personal data we hold about you.

– Right to Rectification: To request correction of inaccurate or incomplete data.

– Right to Erasure: To request deletion of your data, subject to legal and contractual obligations.

– Right to Restrict Processing: To request limitations on how we process your personal data.

– Right to Data Portability: To receive a copy of your personal data in a structured, commonly used, and machine-readable format.

– Right to Object: To object to processing of your data where we rely on legitimate interest or direct marketing.

To exercise any of the above rights, please contact us at [email protected].

6. Security Measures

We implement a wide range of technical and organizational safeguards to ensure the integrity, confidentiality, and availability of your personal data. These include but are not limited to:

– SSL encryption for data transmission;
– Role-based access control and strict authentication protocols;
– Regular data backups and business continuity measures;
– Staff training in data protection and privacy compliance.

7. International Data Transfers

Where we transfer your data outside of the United Kingdom, European Economic Area (EEA), or California (as relevant under CCPA), we do so in compliance with applicable laws using appropriate safeguards. These include the use of Standard Contractual Clauses, adequacy decisions, or other lawful transfer mechanisms approved under GDPR and CCPA.

8. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this Policy:

– Usage, Technical, and Analytics Data: retained for up to 24 months for monitoring and site enhancement.
– Account and Transaction Data: retained for up to 7 years for tax and legal compliance.
– Communication Data: retained for up to 3 years for support and quality assurance.
– Marketing and Preference Data: retained until you withdraw consent or unsubscribe.

After these periods, data is securely deleted or anonymized.

9. Cookie Policy

oed-uk.com uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and personalize content. We categorize cookies as follows:

– Essential Cookies: Necessary for site functionality (e.g., session management, security).
– Functional Cookies: Remember user preferences and settings.
– Analytics Cookies: Measure user interaction with our services to improve usability.
– Performance Cookies: Monitor system performance and stability.

10. Cookie Management and Compliance

You can manage your cookie preferences through our Cookie Consent Banner upon first visit or by adjusting your browser settings. In compliance with GDPR and CCPA, you have the right to:

– Opt out of non-essential cookies;
– Be informed about cookie usage; and
– Access, delete, or modify cookie-related data.

11. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13. If we become aware that personal data from a child has been collected without verifiable parental consent, we will take appropriate steps to delete such information. Parents or guardians who believe their child has submitted personal data are encouraged to contact us at [email protected].

12. Policy Updates and Notifications

This Privacy Policy may be revised periodically to reflect changes in legal, technical, or operational practices. Any material modifications will be indicated clearly on oed-uk.com and, where appropriate, you will be notified directly via your registered contact details or upon next log-in/use of services.

13. Contact Information

If you have questions about this Privacy Policy, your personal data, or you wish to exercise your rights, please contact us:

Email: [email protected]

We are committed to resolving any concerns promptly and in accordance with your data protection rights.

By using oed-uk.com, you acknowledge and accept the practices described in this Privacy Policy. We are committed to upholding your privacy and ensuring full compliance with all applicable data protection laws.